Privacy Policy

Welcome to the Yarn By The Water Ltd’s privacy notice.

This privacy notice provides information on how Yarn By The Water Ltd collects and processes your personal data when you visit our website to sign up for a newsletter, purchase a product or service.

 It is important that you read this privacy notice together with our website privacy policy which contains more detailed information about our data processing and can be accessed here.

Important information and who we are

Yarn By The Water Ltd is the data controller and responsible for your personal data.

Contact details

Full name of legal entity: Yarn By The Water Ltd

Email address: [email protected]

Postal address: Room 103, Watermans Park Building, 40a Brentford High Street, Brentford, TW8 0BB

The data we collect about you

We may collect, use, store and transfer different kinds of personal data about you as follows:

• Information you give us. You may give us information about you by filling in forms on our site https://www.yarnbythewater.com/ (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, place an order on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.
• Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

How we use your personal data

We will only use your personal data for the purpose for which we collected it which include the following:

• To register you as a new customer.

• To process and deliver your order.

• To manage your relationship with us.

• To enable you to participate in a prize draw, competition or complete a survey.

• To improve our website, products/services, marketing or customer relationships.

• To recommend products or services which may be of interest to you.

Disclosure of your information

We may share your information with selected third parties including:

• Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.
• Analytics and search engine providers that assist us in the improvement and optimisation of our site.

 We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Yarn By The Water Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms Of Website Use; or to protect the rights, property, or safety of Yarn By The Water Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

 Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

 Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

 Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected].